Terms & Conditions

We abide by the rules

Refund Policy

1. Refund policy can only be invoked if you return the dispatched files no later than 15 days after receiving them.
2. If the transcribed documents are re-routed to us later than 15 days because of unsatisfactory quality, a 30% charge for proofreading and 50% for rehearsing your work is levied.
3. Refund policy exceptionally covers files in group A or Excellent and B or Good audio recordings.
4. We pore over and proofread your document to ascertain the quality issues before signaling a go-ahead for the refund request.
5. The request exclusively sails through if the add-ons such as proofreading and review fail to hit the quality mark. A revised copy should be re-sent.
6. Refund policy does not cover certain files such as Difficult recordings/handwritten manuscripts or Rush order classification.
7. We do not pre-guaranteeHigh or better accuracy if the files were under Rush and Difficult recordings kind.

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  US : 1-888-535-5668    UK: +44-80-8238-0078   AUS: +61-1-8003-57380