1. Refund policy can only be invoked if you return the dispatched files no later than 15 days after receiving them. 2. If the transcribed documents are re-routed to us later than 15 days because of unsatisfactory quality, a 30% charge for proofreading and 50% for rehearsing your work is levied. 3. Refund policy exceptionally covers files in group A or Excellent and B or Good audio recordings. 4. We pore over and proofread your document to ascertain the quality issues before signaling a go-ahead for the refund request. 5. The request exclusively sails through if the add-ons such as proofreading and review fail to hit the quality mark. A revised copy should be re-sent. 6. Refund policy does not cover certain files such as Difficult recordings/handwritten manuscripts or Rush order classification. 7. We do not pre-guaranteeHigh or better accuracy if the files were under Rush and Difficult recordings kind.
The best customer care that I’ve encountered. It’s such a breeze connecting with your agents who accommodated my call at the wee hours of night. No other agency will go the extra mile just to answer questions.
I used Translation Expert and I’m very pleased with the output. They are true professionals who exceeded my expectations. I would definitely recommend this company to my
Requesting for quote is swift. And the price I received was reasonable. I have to commend the safeguards and security they implemented when paying online. I’m happy knowing every transaction is protected.
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